At Lanka Supplements, your satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. Please read our refund policy carefully.
You may return most new, unopened items within **7 days** of delivery for a full refund or exchange. Items must be in their original packaging, unused, and in the same condition that you received them.
Certain items are non-refundable due to their nature or for hygiene reasons. These include, but are not limited to:
To initiate a return, please follow these steps:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within **7-10 business days**.
If you receive a damaged or incorrect item, please contact us immediately at **lankasupplementsweb@gmail.com** with photos of the item and packaging. We will arrange for a replacement or refund.
This policy is subject to change without prior notice. Last updated: July 27, 2025.
Lanka Supplements is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from lankasupplements.com (the "Site").
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."
When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store—you can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/privacy-policy/. We also use payment gateways (e.g., Stripe, PayPal) to process payments, and shipping carriers (e.g., local postal services, couriers) to deliver your orders.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at **lankasupplementsweb@gmail.com** or by mail using the details provided below:
Lanka Supplements
**No 311/1, othara bemmullegedara, narammala**
**+94 74 135 0400**
This policy is subject to change without prior notice. Last updated: July 27, 2025.
Welcome to lankasupplements.com. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from us. By accessing or using our Site, you agree to be bound by these Terms.
By accessing and using lankasupplements.com, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms, you should not use our Site.
Lanka Supplements offers a range of dietary supplements, fitness accessories, and related health and wellness products. We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct any errors or omissions and to change product information at any time without prior notice.
All prices are listed in **LKR** and are subject to change without notice. We accept various payment methods as indicated on our checkout page. By placing an order, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order.
Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.
We aim to process and ship orders promptly. Delivery times may vary depending on your location and chosen shipping method. We are not responsible for delays caused by shipping carriers or unforeseen circumstances. Risk of loss and title for items purchased from Lanka Supplements pass to you upon our delivery to the carrier.
All content on this Site, including text, graphics, logos, images, and software, is the property of Lanka Supplements or its content suppliers and protected by international copyright laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without express written permission from us.
Lanka Supplements shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use or inability to use the Site or products purchased from the Site.
These Terms and your use of the Site shall be governed by and construed in accordance with the laws of **Sri Lanka**, without regard to its conflict of law principles.
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Questions about the Terms and Conditions should be sent to us at **lankasupplementsweb@gmail.com**.
This policy is subject to change without prior notice. Last updated: July 27, 2025.